Your documents are safe with us
The documents translated on FlyingPapers often contain sensitive personal data. This is how we protect them, in plain language. Every point describes how the system works today.
1.Encrypted in transit and at rest
Every connection is encrypted with TLS, and stored files and data are encrypted with AES-256.
2.Your account, your documents
Each customer account can reach only its own documents; the rule is enforced in the database itself.
3.AI does not learn from your documents
Under the business terms of the AI services we use for translation, your documents are not used to train models.
4.Private storage, short-lived links
Files are never public. Download links issued to you expire within 60 minutes.
5.Opened only at your request
Our team opens a document only when you ask us to, for example for support, or to fix a failed translation.
6.Deletion on request
Ask us at any time and we delete your documents, including demo results.
7.Never sold, never used for ads
We do not sell your data, use it for advertising or build marketing profiles.
8.KVKK and UK GDPR
Your data protection rights apply in full. One address for every request: contact@flyingpapers.app
Frequently asked questions
Does the AI learn from my documents?
No. The business terms of the AI services we use do not allow customer content to be used for model training. To prevent abuse, the providers may keep requests for up to 55 days, after which they are deleted.
Who can see my documents?
You and the team members you invite. Our staff open a document only at your request or to fix a failed translation.
Can other customers reach my documents?
No. Each account can reach only its own data; files are never public and download links expire within 60 minutes.
How long do you keep them?
Until you, or the organisation that uploaded them, ask for deletion or close the account.
How do I ask for my data to be deleted?
Write to contact@flyingpapers.app. Portal customers can also delete projects in the app. Deletion requests are completed within 30 days.
What happens if there is a data breach?
Where required, we notify the relevant authorities within 72 hours and inform affected customers without delay.
Full details: Privacy Policy · contact@flyingpapers.app · Version 3.1, 6 October 2026